Initial Point of Contact for any dispute.
If you have any reason for concern or a complaint regarding our services, please call Mr. Peter Flanagan (director) or email him on peter@lifesaverhomeloans.com.au

Investigating your complaint
Any person who is involved in the subject matter of the complaint will not investigate your complaint. We will allocate a Complaints Officer to access any documents and or records (including computer systems) as may be necessary to properly investigate your complaint.

Lifesaver Home Loans is a full member of the Mortgage Industry Association of Australia and a member of the Credit Ombudsman Service Limited (COSL), ACN 119 319 863.

Timeliness
Lifesaver Home Loans will provide a written acknowledgement of receipt of your complaint within 30 days, unless your complaint is otherwise resolved in the meantime.

Written response to consumer
Lifesaver Home Loans will give a written response to your complaint, which will include reasons for reaching a particular decision on the complaint that adequately address the issues that were raised in your complaint. Where practicable, Lifesaver Home Loans response will refer to applicable provisions in legislation, codes, standards or procedures.